Refund Policy

1. Overview

Name Century LLC is committed to providing high-quality automotive repair and maintenance services. We stand behind our work and want every customer to be completely satisfied. This Refund Policy outlines the terms and conditions under which refunds may be issued for services rendered and products sold.

2. Service Refund Eligibility

Refunds for automotive repair services may be issued under the following circumstances:

• Unsatisfactory Repair: If a repair does not resolve the original issue reported, we will first attempt to correct the problem at no additional cost. If the issue cannot be resolved, a full or partial refund may be issued.
• Unauthorized Work: Any work performed without your prior written authorization is eligible for a full refund, as required by California law.
• Overcharges: If the final invoice exceeds the written estimate by more than 10% without your prior approval, you are entitled to a refund of the excess amount.
• Service Not Completed: If we are unable to complete an authorized repair, you will only be charged for work actually performed and parts installed.

3. Parts & Materials

3.1 New Parts

New parts installed during service are covered under the manufacturer's warranty. If a new part fails within the warranty period, we will replace it at no charge. Refunds for parts are available if:

• The part was installed incorrectly by our technicians
• The wrong part was ordered and installed
• The part is defective upon installation

3.2 Customer-Supplied Parts

We do not provide refunds or warranties for parts supplied by customers. Labor warranty still applies to the installation work performed by our technicians.

3.3 Returned Parts

As required by California law, we will return replaced parts to you upon request (made before or at the time of authorization). Parts returned under warranty or core exchange programs may be excluded.

4. Membership Refunds

4.1 Oil Change Membership Plans

• Within 14 Days: Full refund if no services have been used
• After 14 Days: Prorated refund minus the retail value of any services already rendered
• After 90 Days: No refund available, but membership benefits continue through the membership period

4.2 Premium Memberships

Premium membership refunds follow the same policy as standard memberships, with prorated calculations based on the premium rate.

5. Diagnostic & Inspection Fees

Diagnostic and inspection fees are generally non-refundable as they compensate for the technician's time and expertise. However, refunds may be considered if:

• The diagnostic was demonstrably incorrect, leading to unnecessary repairs
• The diagnostic service was not performed as described
• You proceed with the recommended repair — diagnostic fees may be applied toward the total service cost

6. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact us within 30 days of the service at (657) 670-7755 or admin@namecentury.com
• Step 2: Provide your invoice number, date of service, and reason for the refund request
• Step 3: If related to service quality, allow us the opportunity to inspect and correct the issue
• Step 4: A refund decision will be communicated within 5 business days of review

7. Refund Processing

• Credit Card Payments: Refunds will be credited to the original card within 5–10 business days
• Cash Payments: Refunds will be issued by company check within 7–14 business days
• Check Payments: Refunds will be issued by company check after the original check has cleared
• Financing/Loans: Refunds for financed services will be applied to the loan balance

8. Warranty on Services

All repair services performed by Name Century LLC include a warranty:

• Labor Warranty: 12 months or 12,000 miles (whichever comes first)
• Parts Warranty: Per manufacturer specifications (typically 12–36 months)
• Oil Change Services: Warranty covers workmanship; oil and filter meet or exceed OEM specifications

Warranty claims are handled through our standard service process at no additional cost to you. If a warrantied repair cannot be satisfactorily completed, a refund will be issued.

9. Non-Refundable Items

The following are generally not eligible for refunds:

• Towing and roadside assistance fees (once service is dispatched)
• Environmental disposal and hazardous materials fees
• State-mandated emissions testing fees
• Custom-ordered specialty parts (unless defective)
• Services approved and completed as authorized
• Memberships after the 90-day refund window

10. Dispute Resolution

If you are not satisfied with a refund decision:

• Internal Review: Request an escalated review with our management team
• Bureau of Automotive Repair: You may file a complaint with the California BAR at www.bar.ca.gov or call (800) 952-5210
• Small Claims Court: For disputes under $10,000, you may pursue resolution through California Small Claims Court
• Mediation: We are open to third-party mediation to resolve disputes fairly

11. California Consumer Rights

Under California law, you have the following rights regarding automotive repair:

• Right to a written estimate before any work is performed
• Right to authorize or decline all repairs
• Right to receive an itemized invoice upon completion
• Right to return of replaced parts (requested before authorization)
• Right to not be charged more than 10% above the written estimate without approval
• Right to file a complaint with the Bureau of Automotive Repair

12. Contact Information

For refund requests or questions about this policy:

Name Century LLC
California Automotive Repair Dealer License: ARD #315124
Website: auto.namecentury.com
Email: admin@namecentury.com
Phone: (657) 670-7755