Privacy Policy

1. Introduction

Name Century LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when using our services:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Vehicle Information: VIN number, year, make, model, mileage, license plate
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Service Information: Service history, odometer photos, appointment details

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use collected information for the following purposes:

• Process membership registrations and service appointments
• Provide automotive repair and maintenance services
• Process payments and prevent fraud
• Send service confirmations, receipts, and updates
• Send membership renewal reminders and notifications
• Track service history and vehicle maintenance schedules
• Improve our website and services
• Respond to customer inquiries and support requests
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Payment Processing: Stripe (for secure payment processing)
• Email Services: Email delivery and marketing platforms
• Analytics: Website analytics and performance monitoring
• Cloud Storage: Secure data storage and backup

These providers are contractually obligated to protect your information and use it only for authorized purposes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure servers and encrypted databases
• Role-based access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and ongoing support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

Service records and vehicle history are retained for 7 years in accordance with California automotive repair regulations. You may request earlier deletion of non-essential data.

7. Your Privacy Rights

7.1 California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights:

• Right to Know: Request information about data collected and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of sale of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

7.2 General Privacy Rights

All users have the right to:

• Access your personal information
• Correct inaccurate information
• Request data portability
• Withdraw consent for marketing communications
• Lodge a complaint with supervisory authorities

7.3 Exercising Your Rights

To exercise any of these rights, contact us at:

Email: admin@namecentury.com
Phone: (657) 670-7755

We will respond to verified requests within 45 days.

8. Marketing Communications

With your consent, we may send you promotional communications about:

• Special offers and seasonal discounts
• New services and features
• Maintenance reminders and vehicle care tips
• Company updates and community events

You can opt-out of marketing emails at any time by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting us directly at admin@namecentury.com

You will continue to receive transactional emails (receipts, service confirmations, appointment reminders) even after opting out of marketing communications.

9. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete the information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent website notice at least 30 days before taking effect.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us:

Name Century LLC
California Automotive Repair Dealer License: ARD #315124
Website: auto.namecentury.com
Email: admin@namecentury.com
Phone: (657) 670-7755